Your essential tool for evaluating and enhancing your customer experience. This template is designed to help you systematically review every touchpoint, identify strengths, uncover pain points, and ensure consistency across your customer journey. Whether you're auditing a single channel or your entire customer lifecycle, this template provides clear criteria, step-by-step guidance, and actionable insights. Perfect for businesses aiming to optimise customer satisfaction, streamline processes, and deliver exceptional experiences at every stage.