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Every role listed here is built around real customer problems, not HR fluff.
Fix the activation drop-off and build high-retention onboarding flows. Own customer health metrics, scale success playbooks, and work with product to improve lifetime value.
Impact Focus: Retention | Activation | Churn Prevention
Turn clunky CX systems into smooth, automated journeys. Streamline the backend, optimise support flows, and reduce touchpoint friction.
Impact Focus: Journey Efficiency | Support Automation | Internal Handoffs
Stop first-week churn and boost long-term engagement.
Design onboarding flows, lead journey optimisation, and close the post-sale gaps.
Impact Focus: First 7 Days | Retention | Journey Design
Give leadership the voice of the customer — with clarity.
Turn scattered feedback into actionable insights that shape the product and improve support.
Impact Focus: VoC | CX Reporting | Strategic Input
Turn a reactive support team into a proactive experience engine.
Lead process improvements, train frontline staff, and improve ticket resolution time.
Impact Focus: Service Speed | Customer Satisfaction | Loyalty
We often fill roles before they go live. Send us your info and we’ll reach out if there’s a match.
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We’re not for everyone. But if you want to work where CX actually matters, we’ll back you.
