OWN THE EXPERIENCE. DRIVE THE REVENUE.
You’ll lead onboarding, build proactive success flows, and partner with Product to drive better user activation and retention.
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We’re not looking for a professional plate-spinner, we’re looking for someone who sees CX as a profit lever and knows how to pull it.
WHAT YOU'LL BE DOING.
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Run onboarding like it’s your retention strategy (because it is)
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Own user activation and lifecycle comms
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Build success playbooks that scale
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Preempt churn and drive engagement
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Collaborate with Product to close CX gaps
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Report on customer health, NPS, and retention KPIs
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Feed customer insights back into strategy
YOU THINK IN CX. YOU ACT ON CHURN.
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3+ years in SaaS Customer Success or CX role
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You’ve built onboarding flows or retention strategies
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You don’t just track NPS, you respond to it
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Familiar with tools like HubSpot, Intercom, or similar
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Strong communicator with clear, confident client handling
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Bonus: You’ve worked at growth-stage SaaS startups
WE PAY FOR IMPACT. NOT TITLES.
Salary: $65,000 - $80,000/year USD
Based on experience and proven CX results.
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Show us what you’ve fixed, and we’ll pay accordingly.
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Benefits:
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100% remote + async friendly
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Flexible hours
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Quarterly performance-based bonus tied to retention + NRR
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Paid time off (28 days min) + public holidays
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Learning budget for coaching, certifications, and tools
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Exclusive access to YOURCXC toolkits + frameworks
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Career growth track to CX Lead
THIS ROLE FIXES REAL PROBLEMS.
Most SaaS churn starts with weak onboarding and silent friction.
This role exists to stop that and help customers stay, succeed, and spend more.
You’ll directly influence:
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First-week activation rates
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Customer health scoring
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Monthly and annual retention
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Expansion revenue
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Feedback loops across teams
