In this video, we’re introducing you to our mission: helping businesses of all sizes design and deliver exceptional Customer Experience. Led by Gareth Cummings, a seasoned CX leader.
In this episode, we explore how leading UK energy providers, Octopus Energy, British Gas, EDF Energy, E.ON Next & Bulb are transforming their Customer Experience. You’ll discover the strategies they use to optimise every stage of the Customer Journey and how a Consultation with Your Customer Experience Consultant can help your business do the same.
In this video, we explore the impact of Valentine's Day on the Customer Experience and how your brand can enhance the Customer Journey with strategies that drive loyalty and build emotional connections.
In this episode, we break down the key differences between Customer Experience (CX) and Customer Service (CS)—two crucial elements that impact your Customer Journey.
In this video, we explore actionable Real Estate strategies to enhance the customer journey—from personalised service and clear communication to leveraging technology and follow-up service. Learn how to manage customer expectations and build trust with your clients, ensuring they have a smooth, memorable experience throughout the entire process.
In this video, we explore the Top 5 Car Brands for Customer Experience in 2025! From innovative electric vehicles to luxury performance cars, these brands are setting the standard for customer satisfaction and the overall customer journey.