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RUN MY AUDIT.

FIND THE LEAKS. PRIORITIES THE FIXES.

In 10 minutes, we’ll pinpoint the blind spots costing you customers & revenue.

$295 – Credited back if you book a Fix Plan within 30 days.

EVERY DAY YOU WAIT, YOU'RE LOSING CUSTOMERS.

1

UNCOVER
THE LEAKS

Ranked blind spots costing you retention.

2

ACTIONABLE
NEXT STEPS

Top 5 fixes prioritised by revenue impact.

3

ROI
GUARANTEED

Credit your fee back if you proceed with a Fix Plan.

PLUG IN THE DETAILS. WE'LL EXPOSE THE LEAKS.

Main KPI Your Are Chasing
Retention
LTV
CSAT
NPS
Other

ONBOARDING & FIRST VALUE

1. How long (on average) before a new customer reaches ‘first value’?
Same Day
<7 days
7-30 days
30> days
Don't Know
2. Which best describes your onboarding?
Guided steps & owner assigned
Automated with check ins
Basic welcome only
None
3. What’s your 30 day new customer retention?
Don't Track
<50%
51% - 75%
76% - 90%
91%>

SUPPORT & RECOVERY

4. Median first response time to customer queries?
<1h
1–4h
same day
24–48h
>48h
Don’t know
5. Do you have SLAs + escalation playbooks?
Yes, measured
Yes, informal
No
6. When something breaks, do you run a structured service recovery step (proactive comms + make good)?
Always
Sometimes
Rarely
Never

FEEDBACK & REVIEWS

7. How do you collect Voice of Customer?
In product + surveys + interviews
Surveys only
Ad hoc
We don’t
8. Do you close the loop (respond + act + tell them what changed)?
Consistently
Occasionally
Not really
9. Post purchase review request process?
Automated with timing logic
Manual
None

METRICS & CHURN SIGNALS

10. Which metrics are reviewed monthly?
11. Do you track leading churn indicators (usage drops, ticket spikes, payment fails)?
Yes, with alerts
Some signals
No
12. Who owns retention (by name/role), and do they have authority to fix journeys?
Named + accountable
Shared
No clear owner

LOCK IN YOUR AUDIT ($295)

Once payment is complete, your audit will be queued, and we’ll deliver your scorecard + 30-min debrief call.

​

YOURCXC - NEW WEBSITE ICONS - RUN MY AUDITLock in Your Audit

100% secured by Stripe. Your fee is credited back if you book a Fix Plan.

FOUR DELIVERABLES THAT PAY FOR THEMSELVES.

EVERY DAY YOU WAIT, YOU'RE LOSING CUSTOMERS.

Whether it’s onboarding, service, reviews, or support - if customers are dropping off, you’re losing revenue daily.​

​

YOURCXC - NEW WEBSITE ICONS - RUN MY AUDITEvery day you wait, you’re losing customers
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