CONTENTS
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What legal basis do we rely on to process your personal information
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Interaction with social networks
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Customer care and assistance via Social Media
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Links to social networks / social media plug-ins
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This website is owned by Your CXC Limited trading as YOURCXC whose registered address is at FD – First Floor, Incubator Building, Masdar City, Abu Dhabi, United Arab Emirates and which is registered under License number MC 13504.
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YOURCXC is committed to ensuring that your privacy is protected.
This privacy policy sets out how YOURCXC uses and protects any information that you give YOURCXC when you use this website or otherwise interact with us through any channel including over the phone, through our customer services, social media or otherwise.
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YOURCXC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If we propose a significant change we will notify you by email and will otherwise post an alert that our policy has changed on our website.
Please read this policy carefully before using this website as it explains to you how we will process personal data. Using this website indicates that you accept this policy.
1. The Personal Data We Process
We collect and process various types of personal information via this website and when you interact with us. This includes:
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Information you provide to us when requesting and using our services and our website, such as name, address, e-mail address, telephone number.
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Information that we need when you report a problem with our website.
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Information collected through cookies used on our website including how you navigate and use this website.
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Information about your vehicle and specific contract data that we have with you.
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Any other information relevant to your enquiry which you choose to provide.
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Your bank details or credit/debit card details;
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Your contact preferences;
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Information about the services that you are interested in;
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Information about your circumstances including information about your service requirements; and
For further details, see section 2.
This website can also contain links to other websites, other affiliated companies or social media websites. When you click on such a link, please be aware that these websites have their own data privacy policies. Please check their privacy policies before using them.
Please be aware that YOURCXC cannot accept any responsibility or liability for third party websites. ​
2. What We Do With The Information We Collect
We will process the following information for the following purposes. Your personal data will be processed to administrate and fulfil your request and for general administration purposes by us, as follows.
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We as controllers process your personal data as follows:
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Your name, address, information about services of interest.
To respond to and fulfil a request you make to us through this website or otherwise.
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To resolve any complaints you might have and to improve our business and your customer experience.
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To contact you about any safety and quality issues relating to your service request.
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Your name, address and contact details:
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To send you marketing communications to keep you up to date regarding products, services, events and promotions we think you might be interested in and to tailor and personalise our interactions with you.
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Your name, address and contact details, email address*; phone no., postal address.
To fulfil our contractual obligations to you by providing that products and services you request.
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Your name, address and contact details and phone no:
Request fulfilment tracking.
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Information collected via cookies:
Please see Cookies Policy for detailed information.
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​Bank account and payment card information:
To take payments from you or to make payments to you.
3. How Long We Will Keep Your Personal Information For
We will keep your personal information for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, to resolve complaints and to enforce our rights. As a result, the length of time that we keep your information for will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it.
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The personal information we hold and which relates to our contract with you will be stored by YOURCXC for ten years after the end of our contractual relationship with you. Any personal information we each hold for marketing purposes, will be stored for three years after the date of your last date of contact with us.
4. Who We Share Your Information With And Why
In order to run our business effectively, we will share your personal information with the following third parties. The table below sets out what information we share with third parties and why.​
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​When it is necessary to enable us to perform our contractual obligations to you, Article 6 (1) 1 b) or where you have provided consent in accordance with Article 6 (1) (a) of the General Data Protection Regulation (GDPR). We will only share your personal data with third parties where we have a supporting lawful basis.
Data/Data Categories:
Your name, address and contact details*.
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Purpose(s):
To enable us and them to contact you, to respond to requests you might have and, where relevant, to manage your subscriptions to newsletters and marketing, for example.
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In some instances, we need to share personal data with third parties because it is in our legitimate interests or a third party. This is lawful because Article 6 (1) (1) (f) of GDPR permits us to handle personal data where it is necessary for these purposes.
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Data/Data Categories:
Your name, address and contact details*.
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Purpose(s):
Market research and consumer surveys to receive feedback related to products and services (e.g. customer satisfaction surveys).​​
5. What Legal Basis Do We Rely On To Process Your Information
Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows:
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Legitimate interests:
The law permits us to handle your personal information where necessary in our legitimate interests provided that this isn’t outweighed by your interests. Many of the purposes we handle your personal information, described above, fall into this category as they are essential activities which enable us to run our business efficiently and effectively for example, enabling us to use third party service providers and to monitor, review and improve the services we provide to you and your experience when you visit our website.
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We rely on legitimate interests to help us ensure that we communicate with you about products and services, that you are most likely to be interested in, and in the way that you are most likely to want to communicate with us. If would you like to opt out from receiving marketing communications, you can unsubscribe at any time or contact our Data Protection Officer on the details below.
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Consent:
Where you have provided consent to receive marketing communications, you can withdraw your consent at anytime. We will not use your personal information for marketing purposes if you have indicated that you no longer want to be contacted for this purpose.
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You can change your contact preferences on the main website (www.yourcxc.com) or by contacting experience@yourcxc.com.
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Required by law:
We will, if required by law, disclose your personal information for example in response to a Court Order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with of our Terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.
6. Where In The World Will We Hold Your Information
To help us provide you with information relating to products and services that we think you will be interested in your data may occasionally be processed and held by third parties outside the UK and the European Economic Area (EEA).
Whereas in the UK and EEA, we implement a high standard of data protection law, some parts of the world do not implement such stringent laws. As a result, if we do send personal information overseas we will make sure that appropriate safeguards are in place to ensure it is protected in accordance with European data protection law. These might include:
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Sending personal information only to countries that European Authorities have indicated have adequate data protection laws in place e.g. Canada or Switzerland;
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Putting in place contracts with the recipient containing terms which the European Authorities have approved as providing adequate protection; organisations which are members of a scheme which has been approved by European Authorities as achieving adequate protection. ​
7. Interaction With Social Networks
7.1 Customer care and assistance via Social Media:
You may contact us also via our Social Media Channels. E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used.
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Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) into you post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it.
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7.2 Links to social networks / social media plug-ins:
Our website includes links to social networks.
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In order to protect your personal data while visiting our website we do not use social plugins. Instead HTML-links are embedded onto the website, enabling easy sharing onto social media platforms. Embedding the link prevents a direct connection with various social media network servers when opening a page from our website. When clicking on one of the buttons, a browser window opens and directs the user to the respective service provider website on which (after having logged in) for example, the “Like” or “Share” button can be used.
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For more information on the purpose and scope of data processing and further use of your personal data by the provider and their websites as well as your rights and possible settings to protect your privacy, please refer to the data protection information of the respective service provider.
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Facebook: http://www.facebook.com/policy.php
Twitter:         https://twitter.com/privacy
Instagram:   https://help.instagram.com/155833707900388
You Tube:     https://www.google.de/intl/de/policies/privacy/
LinkedIn:       https://www.linkedin.com/legal/privacy-policy ​
8. Your Right To Complain
You have the right to request that we don’t send marketing material to you and you can do this at any time by:
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Clicking on the unsubscribe link at the bottom of marketing e-mails.
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E-mailing us at any time at experience@yourcxc.com.
We will try to keep your personal information up to date but rely on you telling us promptly if your name, address, telephone number or any other details change. You can correct or amend your personal information by e-mailing us at: experience@yourcxc.com
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Data protection laws also mean that you have a number of additional rights including the right to access your personal information and to receive a copy of it. You can also object to your personal data being processed or ask us to correct inaccurate or incomplete information we hold about you. You can exercise these rights by e-mailing us at experience@yourcxc.com.
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You can also request to have your personal data erased or transferred either to you or a third party in a commonly structured format and to have your personal information restricted.
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Please be aware that some of these rights only apply in limited circumstances and therefore even if you wish to exercise them, we may not always be required to comply.
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For further information about how these rights apply, or to exercise your rights, please e-mail us at experience@yourcxc.com.
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If you are unhappy about how YOURCXC have used your personal information, you have a right to complain to the Information Commissioner’s Office. You can do this by contacting:
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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Tel: 0303 123 1113
Web: www.ico.org.uk
 
How You Can Contact Us:
YOURCXC is happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
If you want to request information about our privacy policy, make requests concerning your data or make a complaint, you can contact:
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FAO Data Protection Officer - experience@yourcxc.com
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Version: September 2025
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See our Legal Notice for the full company details.