MOST OF THESE GAINS COME WITHOUT INCREASING TRAFFIC OR AD SPEND
FIX CONVERSION LEAKS
More customers from the same traffic
+10–25%
FIX ONBOARDING LEAKS
More customers staying beyond day 30
+15–30%
FIX EARLY CHURN
Revenue typically lost post-sale, protected
10–20%
FIX JOURNEY FRICTION
More bookings without increasing spend
+45%
FIX FEEDBACK LOOPS
More reviews driving referral revenue
3x
GARETH HASN'T LEARNT CX FROM THEORY
FIX THE EXPERIENCE. GROW THE REVENUE
CUSTOMER CONFIDENCE
- B2B Outbound Telesales
- B2C Outbound Telesales
- B2C Inbound Telesales
Understanding what drives conversion, objections, and buying decisions in real time.
CX, OPERATIONS & DELIVERY — WHERE REVENUE IS WON OR LOST
- CX Recruitment
- Automotive CX
- Health & Fitness Development, Operations & CX
- Professional Services Operations & CX
- SaaS Development, Operations & CX
Building and fixing the journeys, systems, and teams that determine retention and lifetime value.
20 years of seeing where businesses lose customers — and knowing exactly what to fix to stop it.
INDIVIDUALLY SMALL
LEADS THAT DON'T CONVERT AFTER ENQUIRY
SLOW OR INCONSISTENT OR FOLLOW-UP
WEAK ONBOARDING EXPERIENCES
INCONSISTENT DELIVERY ACROSS TEAMS
FEEDBACK COLLECTED, NEVER ACTED ON
COLLECTIVELY EXPENSIVE
A SIMPLE SYSTEM TO IDENTIFY, PRIORITIES, AND FIX WHAT'S COSTING YOU REVENUE
HOW GARETH FIXES IT
1
2
3
4
FIX SOMETHING NOW
FIND THE REAL PROBLEM
FIX IT PROPERLY
KEEP IT FIXED
One leak, fixed in 7 days. For when you need quick proof it works.
A full diagnostic across your customer journey - not a guess.
90 days to rebuild conversion, retention, and delivery together.
Ongoing support so fixes hold once the engagement ends.
No over-complication. No guesswork. Just fixing the right things — in the right order — to drive revenue.
WHO GARETH WORKS WITH
AUTOMOTIVE
HEALTH & FITNESS
PROFESSIONAL
SERVICES
SAAS
Different industries. The same experience leaks.
FIVE THINGS THAT SHAPE
HOW HE WORKS
01
CX IS A REVENUE DRIVER - NOT A SUPPORT FUNCTION
02
MOST BUSINESSES FIX SYMPTOMS, NOT ROOT CAUSES
03
RETENTION BEATS ACQUISITION, EVERY TIME
04
SMALL FIXES OUTPERFORM BIG STRATEGIES
05
IF IT DOESN'T IMPACT REVENUE, IT'S NOT THE PRIORITY