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YOUR CUSTOMER EXPERIENCE CONSULTANT

Gareth Cummings

Fix the Experience. Grow the Revenue.

UAE-based consultant working with founder-led SMEs in Dubai, Abu Dhabi, and the UK.

Gareth Cummings, Customer Experience Consultant, YOURCXC

My clients usually have a revenue leakage problem inside the customer experience - not a growth problem.

Most of these gains come without increasing traffic or ad spend.

+10-25%

More customers from the same traffic - conversion leaks

+15-30%

More customers staying beyond day 30 - onboarding leaks

10-20%

Of post-sale revenue protected - early churn

+45

More bookings without added spend - journey friction

3x

More reviews driving referral revenue - feedback loops

Gareth hasn't learnt CX from theory.

20 years of experience identifying where businesses lose customers.

ERA ONE

Customer Confidence

B2B outbound telesales, B2C outbound telesales, and B2C inbound telesales - understanding conversion drivers, objections, and buying decisions in real time.

ERA TWO

CX, Operations & Delivery

CX Recruitment, Automotive CX, Health & Fitness Development, Operations & CX, Professional Services Operations & CX, and SaaS Development, Operations & CX - building and fixing the journeys, systems, and teams that drive retention and lifetime value.

INDIVIDUALLY SMALL | COLLECTIVELY EXPENSIVE

The problems that add up.

Leads that don't convert after enquiry

Slow or inconsistent follow-up

Weak onboarding

Inconsistent delivery across teams

Feedback collected but never acted on

THE FIX-IT PATH

Five steps. Start free. Stop when you have what you need.

Every business starts in a different place. Pick the step that fits where you are.

STEP 1

Fix-It Call

Free

45 minutes, on us. We walk through your customer journey together and pinpoint where the experience is costing you revenue. You leave with clear next steps, whatever you decide to do next.​

STEP 2

Leak Score

$99

A scored diagnostic of your customer journey. It shows where revenue is leaking, what each leak is costing you, and which fix to make first. Your $99 includes a deep-dive call with Gareth, where he walks you through your results and what to do about them.

STEP 3

Fix-It Call Pack

$500

Three working calls to fix your priority leaks. You get expert direction on what to change, and you make the changes yourself.

STEP 4

CX Transformation

A 90-day programme where we work alongside you to rebuild the

customer experience: the journey, the handovers, the follow-up and the team habits behind them. Fixed scope. Fixed price.

$10,000

STEP 5

Performance Support

Ongoing support once your Transformation is complete. We keep the improvements in place and keep performance moving in the right direction.

Retainer

Not sure where to start? Book the free Fix-It Call. We will tell you which step fits, or whether you need one at all.

WHO GARETH WORKS WITH

Different industries. The same experience leaks.

FIVE THINGS THAT SHAPE HOW HE WORKS

01 CX drives revenue; it isn't just a support function.

02 Most businesses treat symptoms rather than root causes.

03 Retention matters more than acquisition.

04 Small fixes can outperform big strategies.

05 Anything that doesn't affect revenue isn't a priority.

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