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Gareth Cummings works with businesses that don’t have a growth problem…
They have a revenue leakage problem.
And it’s happening inside the customer experience.
WHAT GARETH CUMMINGS DOES.
Most of these gains come without increasing traffic or ad spend.
Fix conversion leaks
+10–25% more customers from the same traffic
Fix onboarding leaks
+15–30% more customers staying beyond day 30
Fix early churn
protect 10–20% of revenue typically lost post-sale
Fix journey friction
+45% more bookings without increasing spend
Fix feedback loops
3x more reviews driving referral revenue
20 YEARS INSIDE THE CUSTOMER JOURNEY
Gareth hasn't learned CX from theory.
He has worked inside the moments where revenue is won … and lost.
SALES (WHERE REVENUE STARTS)
B2B outbound telesales
B2C outbound telesales
B2C inbound telesales
Understanding what drives conversion, objections, and buying decisions in real time
CX, OPERATIONS & DELIVERY (WHERE REVENUE IS WON OR LOST)
CX Recruitment
Automotive CX
Health & Fitness Development, Operations & CX
Professional Services Operations & CX
SaaS Development, Operations & CX
Building and fixing the journeys, systems, and teams that determine retention and lifetime value.
Gareth has seen exactly where businesses lose customers ... at every stage of the journey.
20 years of seeing where businesses lose customers …
and knowing exactly what to fix to stop it.
WHERE REVENUE IS LOST
Leads that don’t convert after enquiry
Slow or inconsistent follow-up
Weak onboarding experiences
Inconsistent delivery across teams
Feedback collected… but never acted on
Individually small.
Collectively expensive.
WHO GARETH WORKS WITH
Automotive
Health & Fitness
Professional Services
SaaS
Different industries.
The same experience leaks.
WHAT GARETH BELIEVES.
CX is a revenue driver ... not a support function
Most businesses fix symptoms, not root causes
Retention beats acquisition ... every time
Small fixes outperform big strategies
If it doesn’t impact revenue… it’s not the priority