The Fix-It Call exists to:
Review outputs from Fix-It Tools
Confirm what the real problem is (and what isn’t)
Decide what should be fixed next ... and what can wait
This is the bridge between diagnosis and execution.
WHAT THIS CALL IS NOT...
A sales pitch
A strategy workshop
“Pick my brain” time
Open-ended consulting
If you’re looking for ideas, this isn’t it.
If you’re ready to decide what to fix, it is.
You’ve completed Fix My First 7 Days
You’ve run the Leak Score™ Diagnostic
You’ve fixed one issue and uncovered others
You want confidence before committing further
If you’re still guessing where the problem is, start with Fix-It Tools first.
WHAT WE COVER...
On the Fix-It Call, we will:
Review what you’ve already learned
Pressure-test assumptions
Identify the highest-impact fix
Confirm scope, effort, and sequencing
You leave with:
A clear recommendation
A defined next step
No obligation to proceed
Depending on what we see, the next step may be:
No further action needed (it happens)
A Fix-It Call Pack to implement a specific fix
A 90-Day CX Transformation for multiple leaks
Time to pause and reassess internally
The outcome is based on fit and priority, not targets.
USED BY TEAMS ACROSS...
Automotive
Health & Fitness
Professional Services
SaaS
If customer experience affects revenue, this call applies.
To make the most of the Fix-It Call:
Complete a Fix-It Tool if you haven’t already
Be clear on what feels broken
Be open to hearing what not to fix
That’s it.