WHY THIS MATTERS.
Most businesses don’t lose customers in month three.
They lose them in the first week ... quietly.
No complaints.
No tickets.
No feedback.
Just churn.
The first 7 days decide:
Whether customers trust you
Whether they activate
Whether they come back
Whether revenue compounds or leaks
If your first 7 days are broken, everything downstream is harder and more expensive.​
WHAT THIS FIXES (THE FIRST 7 DAYS).
A simple, practical fix plan ... one action per day:
​
Day 1 - Handoff: remove confusion, set ownership
Day 2 - Activation: trigger momentum fast
Day 3 - Ownership: one name, one owner, one next step
Day 4 - Response Rules: speed builds trust
Day 5 - Follow-Up: close loops properly
Day 6 - Trust Moment: show you care
Day 7 - Value Lock-In: reinforce why they chose you
No theory. No fluff. Just fixes.
WHAT YOU GET.
7-Day Fix Plan (PDF)
First Contact Script (what to say, when to say it)
Ownership & Follow-Up Template
Clear instructions to implement today
This is not a course.
It’s a repair kit for the most expensive leak in your business.
WHO IT’S FOR.
Dealership Principals (Independent / Franchise)
SaaS Founders & Operators
Service businesses with real customers and real revenue
If retention matters, this matters.
FAQ.
Q. Is this just templates?
No. It’s a fix plan. Templates support action.
Q. What if my onboarding is unique?
Good. The principles still apply.
Q. I don’t think I have a problem.
That’s how silent churn works.
Q. Why $30?
Because the cost of delay is higher.