METHOD.
A practical, revenue-focused approach to finding and fixing customer experience leaks ... without theory, fluff, or guesswork.
This is how YOURCXC works.
And why fixes actually stick.
THE FIX-IT
Most businesses don’t struggle because they ignore customer experience.
They struggle because they fix the wrong things, in the wrong order.
Common patterns we see:
Teams jump straight to solutions without diagnosis
Improvements are made in isolation
Ownership is unclear
Changes fade once attention moves on
The result?
Time, money, and effort spent ... with little impact on revenue.
WHAT MAKES THE FIX-IT METHOD DIFFERENT...
The Fix-It Method is built on three principles:
Find the real leaks first
Not symptoms. Not opinions. Evidence.
Fix one thing properly before moving on
Momentum matters more than volume.
Embed changes so they don’t unravel
A fix that doesn’t stick isn’t a fix.
No frameworks for the sake of it.
No generic CX maturity models.
Just practical progress.
This is the sequence we follow ... and why clients always know what comes next.
Fix My First 7 Days...
→ Leak Score™ Diagnostic
→ Fix-It Call
→ 90-Day CX Transformation
→ Ongoing CX Support
Each step has a clear job.
Nothing overlaps.
Nothing is hidden.
FIX MY FIRST 7 DAYS.
When you already know something isn’t working, start here.
This step:
Fixes one visible issue
Creates momentum
Builds confidence that change is possible
It’s not about perfection.
It’s about progress.
When the problem feels messy or unclear, diagnosis comes first.
This step:
Identifies where customers are dropping off
Highlights which leaks matter most
Shows what’s costing you revenue
Clarity before action.
FIX-IT CALL.
This is where insight turns into direction.
On the Fix-It Call:
Results are reviewed
Priorities are agreed
Scope is defined
No upsell pressure.
Just a clear decision on what happens next.
When multiple leaks need addressing, fixes must be coordinated.
This step:
Removes the biggest experience leaks
Embeds changes into day-to-day operations
Focuses on outcomes, not activity
This is where results compound.
ONGOING CX SUPPORT.
Once major leaks are removed, some teams choose support to prevent regression.
Options may include:
Fix-It Performance Support (targeted reinforcement)
Fix-It Leaders Club (ongoing CX insight and challenge)
These are never the starting point.
They exist to protect progress.
The Fix-It Method works across sectors, including:
Automotive ... sales, service, retention, reviews
Health & Fitness ... onboarding, member retention, consistency
Professional Services ... trust, delivery, referrals
SaaS ... onboarding, churn, customer success
Different industries.
The same underlying leaks.
WHAT CLIENTS EXPERIENCE...
Clear starting point
No overwhelm
No hidden steps
No jargon
No “CX theatre”
Just steady, visible improvement.
The Fix-It Method is not:
A training programme
A certification
A framework library
A one-off workshop
Open-ended consulting
It’s a method for fixing real problems.