IN THE RIGHT ORDER.
The Fix-It Tools are designed to help you identify and fix customer experience leaks
before you invest in bigger changes.
Each tool has one job.
No overlap. No fluff.
FIX THE RIGHT THING.
Fix-It Tools help you:
Create momentum with a fast, practical fix
Identify where customers are dropping off
Decide what needs fixing next ... and what doesn’t
They are not:
Courses
Framework libraries
Theory dumps
They’re designed to move you forward.
FIX MY FIRST 7 DAYS.
Best if you want to start small and fix something immediately.
What it’s for:
One clear customer experience issue
A visible problem you want to stop ignoring
Quick momentum without long-term commitment
What happens:
A focused 7-day programme
One issue identified
One fix implemented
Outcome: You fix something real ... and create momentum.
Best if you’re not sure where the real problem is.
What it’s for:
When multiple issues exist
When churn, drop-off, or poor conversion feels “messy”
When you want evidence before acting
What happens:
You complete the Leak Score™ assessment
We identify where customers are dropping off
You see which leaks matter most ... and why
Outcome: Clarity on what’s broken and what’s costing you.
NOT SURE WHICH TO USE?
Use this simple rule:
You already know the problem → Fix My First 7 Days
You need clarity first → Leak Score™ Diagnostic
Either way, you’ll be guided to the next step once the tool is complete.
Once a Fix-It Tool is complete, the next step is usually a Fix-It Call.
That’s where:
Results are reviewed
Priorities are confirmed
You decide whether a larger fix is needed
There’s no obligation to move forward ... but you’ll know your options.
WHAT THIS PAGE DOESN'T INCLUDE...
No libraries of downloads
No playbook catalogues
No community access
No long-term programmes
Those come after fixes are underway ... not before.