PROPERLY.
Fix-It Solutions are for businesses that have identified real customer experience leaks and are ready to remove them ... not talk about them.
This is where implementation happens.
FIX THE LEAKS.
Fix-It Solutions are not the starting point.
You should be here if:
You’ve completed a Fix-It Tool
You understand where the leaks are
You want real fixes, not more diagnosis
If you’re still exploring or unsure, start with Fix-It Tools first.
WHAT FIX-IT SOLUTIONS ARE DESIGNED TO DO.
Fix-It Solutions exist to:
Turn insight into action
Remove the biggest experience leaks
Protect revenue and retention
Embed changes so they don’t unravel
They are structured, time-bound, and outcome-led.
The decision point between insight and action.
What it’s for:
Reviewing results from Fix-It Tools
Confirming priorities
Deciding what actually needs fixing next
What happens:
Results reviewed together
Scope clarified
Options mapped clearly
No upsell pressure.
Just a clear decision.
90-DAY CX TRANSFORMATION.
When one fix isn’t enough.
​
What it’s for:
​​
Multiple experience leaks
Cross-team issues
Problems that repeat despite effort
What happens:
​​
High-impact leaks prioritised
Fixes implemented in sequence
Changes embedded into day-to-day operations
Outcome: Fewer issues. Clearer journeys. More control.
Fixing leaks is step one.
Keeping them fixed is where many teams struggle.
After completing the 90-Day CX Transformation, some teams choose ongoing support to prevent regression and maintain momentum.
Options may include:
Fix-It Performance Support ... targeted reinforcement
Fix-It Leaders Club ... ongoing CX insight and challenge
These are never sold upfront and are only discussed once results are visible.
NOT SURE WHERE TO START?
Use this simple guide:
You’ve used a Fix-It Tool → Book a Fix-It Call
You’ve fixed one issue but see more → Discuss the 90-Day CX Transformation
You want ongoing reinforcement → Consider support after the 90-Day work
There’s always a clear next step ... and no obligation to move forward.
Fix-It Solutions are used by businesses where experience directly impacts revenue, including:
​
Automotive
Health & Fitness
Professional Services
SaaS
Different industries.
The same underlying experience leaks.