FROM THE FRONT LINE.
Practical insight on where customer experience breaks down ... and what actually fixes it.
No theory. No trend-chasing.
Just what we see working in real businesses.
CX INSIGHTS.
CX Insights exist to:
Highlight common customer experience leaks
Explain why fixes fail in practice
Share what works before problems escalate
Help you decide when to act
They are designed to inform decisions, not replace action.
WHAT CX INSIGHTS ARE NOT...
A resource library
A list of downloads
A training hub
A substitute for Fix-It Tools or Solutions
If you’re ready to fix something, insights point you forward ... they don’t keep you reading.
Short, practical breakdowns of where customer experience typically fails ... and why.
You’ll see insights on:
Onboarding drop-off
Service inconsistencies
Review and referral leakage
Churn signals teams ignore
These are patterns we see repeatedly across:
Automotive · Health & Fitness · Professional Services · SaaS
PROVEN FIXES.
Real examples of what changed once experience leaks were addressed properly.
This section focuses on:
What was broken
What was fixed
What improved as a result
No inflated claims.
No vanity metrics.
Just evidence.
Playbooks are practical guides used inside Fix-It work to support specific fixes.
They are:
Shared when relevant
Linked to a specific problem
Designed to be used ... not collected
You won’t find a catalogue here.
Playbooks are typically accessed:
During Fix My First 7 Days
After completing the Leak Score™ Diagnostic
Through Fix-It work or ongoing support
This keeps guidance focused and useful.
HOW TO USE THIS PAGE...
Use CX Insights to:
Sense-check what you’re seeing
Understand the risk of doing nothing
Decide whether to diagnose or act
When you’re ready:
Fix something quickly → Start with Fix My First 7 Days
Get clarity first → Run the Leak Score™ Diagnostic
Insights help you decide.
Tools help you move.
These insights are drawn from work across:
Automotive
Health & Fitness
Professional Services
SaaS
And applied across:
UK
UAE
Different markets.
The same experience patterns.
WHEN READING TURNS INTO ACTION.
Insight without action changes nothing.
If something you’ve read feels uncomfortably familiar, that’s usually the signal to move forward.