TERMS & CONDITIONS.

CX SERVICES FROM YOURCXC.

Review YOURCXC’s terms. Clear, direct, and built for mutual success.

Last updated: 20/01/2026

These Terms & Conditions govern your use of this website and any services, tools, diagnostics, downloads, subscriptions, or consultations provided by YOURCXC (“we”, “us”, “our”).

By accessing this website, submitting your details, purchasing a product, or booking a service, you agree to these Terms.

If you do not agree, please do not use the site or services.

1. ABOUT YOURCXC

YOURCXC provides customer experience diagnostics, consulting services, tools, insights, digital resources, and related support designed to help businesses identify and fix customer experience issues.

We work with businesses primarily in:

Automotive
Health & Fitness
Professional Services
SaaS

Services may be delivered remotely or in person, depending on scope and location.

2. NO PROFESSIONAL ADVICE GUARANTEE

All content, tools, diagnostics, insights, playbooks, and recommendations provided by YOURCXC are:

General guidance based on experience
Not legal, financial, HR, or regulatory advice
Not a guarantee of specific outcomes

You remain responsible for:

Business decisions
Implementation choices
Compliance with laws and regulations in your jurisdiction

Where required, you should seek independent professional advice.

3. USE OF WEBSITE CONTENT

Unless otherwise stated, all content on this website is the intellectual property of YOURCXC.

You may:

View content for personal or internal business use
Download resources where explicitly permitted

You may not:

Reproduce, resell, redistribute, or repurpose content
Share paid or gated materials with third parties
Use content to create competing products or services

Unauthorised use may result in access being revoked without refund.

4. FIX-IT TOOLS, DIAGNOSTICS & DOWNLOADS

Tools such as Fix My First 7 Days, the Leak Score™ Diagnostic, CX playbooks, checklists, and downloads are provided for:

Internal business use only
Decision support and guidance

They are:

Not audits
Not certifications
Not guarantees of results

Access to downloads may require submitting personal or business details and subscribing to CX insights communications.

5. BOOKINGS, CALLS & CONSULTATIONS

Fix-It Calls and consulting sessions:

Are time-bound
Are focused on diagnosis and direction
Do not include implementation unless explicitly agreed

We reserve the right to:

Decline or reschedule bookings
End sessions early if misuse, abuse, or misrepresentation occurs

Missed calls or late cancellations may not be refunded, unless otherwise stated at the time of booking.

6. 90-DAY CX TRANSFORMATION & SERVICES

Where a longer engagement (e.g. 90-Day CX Transformation or ongoing support) is agreed:

Scope, deliverables, timelines, and fees will be confirmed separately
Outcomes depend on client participation, access, and execution
Failure to implement recommendations does not constitute service failure

Any guarantees or commitments will be clearly documented in writing ... nothing is implied.

7. SUBSCRIPTIONS & ONGOING SUPPORT

Subscription services (including any CX leadership or ongoing support programmes):

Are billed on a recurring basis (monthly or otherwise stated)
Can be cancelled in accordance with the terms shown at sign-up
Do not provide refunds for partial periods unless legally required

Content within subscriptions remains the intellectual property of YOURCXC.

8. PAYMENTS & REFUNDS

Prices are shown clearly at the point of purchase.

Unless explicitly stated:

Digital products and diagnostics are non-refundable
Missed sessions are not refunded
Refunds are not provided for dissatisfaction where services were delivered as described

Statutory consumer rights remain unaffected where applicable.