When you see the leak, you can't unsee it.
A full customer experience audit across your journey - enquiry, onboarding, retention and reviews - built for SMEs in Dubai, the UAE and the UK.
A revenue-focused customer experience diagnostic that identifies where customers drop off.
Most businesses only find out something is wrong once a customer has already gone quiet. Leak Score surfaces the problems you don't know you have, before they cost you the next sale.
THE COST OF NOT KNOWING
Without it, you're guessing. With it you know
WITHOUT LEAK SCORE™:
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You overspend on marketing to patch a leak you can't see
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You blame the wrong team for a problem elsewhere in the journey
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You fix symptoms instead of the cause
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Customers go quiet and you don't know why
WITH LEAK SCORE™:
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Full visibility into where customers disengage
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Silent churn identified before it compounds
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Revenue impact quantified in dirhams and dollars, not guesswork
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A priority order for what to fix first
WHERE THE LEAKS HAPPEN
Four stages. Revenue falls away at every one of them.
STAGE 1 - ENQUIRY
Leads don't convert
STAGE 2 - ONBOARDING
Customer go quiet
STAGE 3 - RETENTION
Repeat business falls
STAGE 4 - REVIEWS
Reviews slow down
WHAT YOU RECEIVE
One free diagnostic. A clear picture of where you stand.
Leads score (1-100)
Risk band
Top 3 leaks
Estimated impact
A short diagnostic - not a survey - covering your enquiry, onboarding, retention and reviews. Submit it and your Leak Score is generated instantly.
Bespoke report
Live review call
Included free
$99 for call & report
Leak Score™ diagnostic
WHO REVIEWS YOUR DIAGNOSTIC
Gareth personally reviews every diagnostic.
20+ years of customer experience work across Automotive, Health & Fitness, Professional Services and SaaS. Author of Elevating Experiences. No junior reviewer, no outsourced call - your report and your call are with him.
COMMON QUESTIONS