WHAT IS LEAK SCORE™?
A revenue-focused customer experience diagnostic that identifies where customers drop off, where revenue leaks, and what to prioritise first.
Built for businesses that know something feels off.
THE COST OF NOT KNOWING
When you don’t know where leaks are:
You overspend on marketing
You blame the wrong teams
You fix symptoms
Revenue keeps leaking
Clarity is cheaper than drift.
MOST BUSINESSES KNOW SOMETHING IS BROKEN
Very few know where.
They add:
More marketing
More tools
More process
But the leak remains.
WHAT THIS DIAGNOSTIC DOES
Leak Score™ replaces opinion with evidence.
You’ll see:
Where customers disengage
Which stages create silent churn
What leaks are costing in revenue
What to fix now vs ignore
THIS IS WHAT CX LEAKAGE LOOKS LIKE
Leads don’t convert
Customers go quiet
Repeat business falls
Reviews slow down
No warning.
Just gradual loss.
WHAT YOU RECEIVE
Leak Score™ (0-40)
Risk Band (Critical → Strong)
Top 3 Revenue Leaks
Estimated Monthly + Annual Impact
Priority Fix Order
PLUS — a Live Diagnostic Review Call with Gareth.
Not a recorded video. Not an automated report. A real conversation with someone who has spent 20+ years fixing exactly this ... walking you through your results, explaining what they mean, and telling you what to do first.
WHO THIS IS FOR
Automotive dealerships
SaaS founders
Professional service firms
Gyms / health clubs
Any business where retention and revenue matter
THIS IS NOT AN AUTOMATED TOOL
Every Leak Score™ is reviewed personally by Gareth.
Your results aren't generated by an algorithm.
They're analysed by someone who has spent 20+ years working inside sales, operations and customer experience ... across automotive, health and fitness, professional services and SaaS.
You get a score. You get the leaks. You get the revenue impact.
Then you get on a call and find out exactly what to do about it.
BUILT FOR REAL BUSINESSES
Used by operators focused on:
Revenue
Retention
Growth
Commercial clarity
UK + UAE
FAQ
Q. Is this a survey?
No. It’s a weighted diagnostic with scoring logic.
Q. Do I get a report?
Yes. Your score, top leaks, and revenue impact.
Q. Is there a sales pitch on the call?
No. The call is a diagnostic review ... Gareth walks you through your results, explains your top leaks and answers your questions. If you want to explore next steps after that, the options are there. But the call itself is purely about your results.
Q. Why $99?
Because the cost of not knowing is higher. A single retained customer covers it.
Q. What happens after?
If you want help fixing the leaks, we’ll show you the options.