You’ve completed the Leak Score™ Diagnostic
You’ve fixed one issue via the Fix-It Call Pack
You can see multiple leaks affecting revenue, retention, or conversion
You want proper change ... not another report or workshop
If you’re still diagnosing, this isn’t the right place yet.
WHY ONE FIX ISN'T ENOUGH.
Fixing one issue creates momentum.
But most businesses don’t lose revenue from a single leak.
They lose it because:
Onboarding, service, and follow-up don’t line up
Ownership is unclear across teams
Improvements aren’t embedded into day-to-day operations
The 90-Day CX Transformation exists to remove the biggest leaks together ... properly and in sequence.
Structured, hands-on implementation support
Focused on high-impact customer journeys
Anchored to revenue, retention, and efficiency
Delivered with clear ownership and accountability
A strategy deck
A training course
A workshop series
Open-ended consulting
This is execution.
WHAT HAPPENS OVER 90 DAYS...
Phase 1 ... Focus & Prioritisation
Review Leak Score™ and Fix-It Call outcomes
Identify the top 2-3 experience leaks driving loss
Agree scope, success measures, and owners
Outcome: Absolute clarity on what gets fixed first ... and why.
Phase 2 ... Implementation & Embedding
Redesign journeys, processes, or hand-offs
Support execution with real-world adjustments
Remove blockers as they appear
Ensure fixes are adopted, not just launched
Outcome: Leaks removed and changes embedded into how the business actually runs.
Phase 3 ... Stabilisation & Scale
Validate results against agreed measures
Identify remaining risk areas
Decide what support (if any) is needed next
Outcome: Momentum, not dependency.
You should expect to see:
Clearer customer journeys
Fewer repeat issues
Stronger retention or conversion signals
Teams aligned around ownership
Less firefighting, more control
Not theory. Observable change.
APPLICABLE ACROSS SECTORS.
This approach works wherever experience affects revenue:
Automotive ... sales, service, retention, reviews
Health & Fitness ... onboarding, member retention, consistency
Professional Services ... client experience, trust, referrals
SaaS ... onboarding, churn, customer success
Different industries.
The same experience leaks.
Once the major leaks are addressed, some teams choose ongoing support to prevent regression.
Options may include:
Fix-It Performance Support (targeted reinforcement)
Fix-It Leaders Club (ongoing CX insight and challenge)
These are only discussed once the 90-Day work is complete.
Do I need the Leak Score™ first?
Yes. This programme is about fixing the right things, not guessing.
Is this suitable for small teams?
Yes ... the work scales to the size and complexity of the business.
Is this ongoing consulting?
No. It’s a defined transformation with a clear end point.
What if we want continued support after?
That’s discussed once results are visible ... not before.