You already have a CX strategy.
You don’t need another framework.
You need structured support to make the right decisions ... under pressure.
The Fix-It CX Leaders Club™ exists for leaders accountable for customer outcomes, revenue protection and cross-functional alignment.
Not theory.
Not motivation.
Not surface-level peer groups.
Structured commercial CX leadership support.
THE REALITY...
Most CX leaders operate with:
Accountability for outcomes
Limited direct authority
Competing commercial priorities
Metrics that explain but don’t guide
Political resistance to change
The pressure isn’t insight.
It’s decision clarity.
And sequencing.
It is not a course.
It is not generic networking.
It is not outsourced consulting.
It is structured leadership support to help you:
Decide what to fix
Decide what to ignore
Decide what to sequence
Defend decisions commercially
Every month.
THE STRUCTURE
1 | Clarity Session
We pressure-test:
Where friction is commercially expensive
Where churn risk is rising
Where leadership focus is diluted
Where CX activity isn’t translating to outcomes
No theory.
Only real decision pressure-testing.
2 | Sequencing Framework
Most CX initiatives fail because everything moves at once.
We define:
What moves in the next 30-90 days
What must wait
What must stop
What carries political risk
You leave with order.
Not noise.
3 | Commericial Defensibility
If you can’t defend a CX decision commercially, it won’t survive.
We strengthen your ability to:
Translate friction into financial exposure
Anchor CX to revenue protection
Reframe “soft” concerns into commercial risk
Push back with evidence
This is where most CX leadership breaks.
4 | Leak Score™ Lens
Every discussion is filtered through:
Where is the experience leaking revenue right now?
Not hypothetically.
Not academically.
Now.
Heads of CX
Customer Success Leaders
Operations Directors
Retention & Revenue Leaders
Commercial leaders owning experience outcomes
If you carry responsibility without always carrying authority ... this is relevant.
If you want inspiration ... this isn’t.
WHAT THIS REPLACES...
Instead of:
Expensive consultancy retainers
Endless internal workshops
Reactive firefighting
Political guesswork
You get structured external perspective.
Every month.
The Club protects:
Leadership credibility
CX momentum
Commercial alignment
Decision confidence
Revenue exposed through experience friction
Because drift is expensive.
FORMAT
Monthly structured session
Live leadership pressure-testing
Commercial sequencing review
Leak Score™ priority lens
Peer-level operator room
Direct decision support
Small group.
High signal.
Serious leaders only.
You know:
What to fix
What to sequence
What to stop
How to defend it
Clarity reduces politics.
Sequencing reduces fatigue.
Commercial framing reduces resistance.