WORKING.
Fix-It Performance Support exists to make sure the changes you’ve made don’t unravel once the focus shifts.
This is ongoing CX support after major leaks have been fixed ... not before.
KEEP THE FIXES
Fix-It Performance Support is only available to teams that have completed the
It is designed for businesses that:
Have removed major CX leaks
Want to maintain momentum
Don’t want fixes to slowly erode
If you haven’t completed the 90-Day work, this isn’t the right place to start.
WHAT THIS SUPPORT ACTUALLY DOES...
Fix-It Performance Support helps you:
Protect the fixes already implemented
Monitor early signs of regression
Address small issues before they become big problems
Keep CX improvements aligned with business reality
This is maintenance and performance oversight, not transformation work.
Not coaching sessions
Not ad-hoc consulting
Not a strategy redesign
Not a replacement for the 90-Day Transformation
If new, structural CX problems emerge, they’re handled separately.
HOW IT WORKS...
Support is delivered through a light but structured rhythm, which may include:
Regular CX performance check-ins
Review of agreed experience indicators
Priority guidance when small issues surface
Direction on whether something needs fixing or ignoring
The goal is stability, not constant change.
Without follow-up, most CX fixes fail because:
Ownership drifts
Processes slowly bend back
New hires don’t follow the same standards
Short-term pressures override experience discipline
Fix-It Performance Support exists to stop that happening.
HOW THIS FITS INTO THE FIX-IT PATH
Fix-It Tools...
→ Fix-It Performance Support
Performance Support is the final stage, not an alternative route.
Some teams pair Fix It Performance Support with the Fix-It CX Leaders Club for:
Peer discussion
Leadership-level insight
Ongoing CX perspective beyond their own business
This is optional and discussed only after transformation work is complete.
CONSIDERING ONGOING SUPPORT?
If you’ve completed the 90-Day CX Transformation:
Performance Support will be discussed as part of your close-out
There’s no obligation to continue
The decision is based on fit, not upsell
If you haven’t completed the 90-Day work:
Fix-It Performance Support exists to protect the work you’ve already done and the revenue it supports.
Nothing more.
Nothing less.