A revenue-focused customer experience diagnostic that identifies where customers drop off, where revenue leaks, and what to prioritise first. Built for businesses that know something feels off.
MOST BUSINESSES KNOW SOMETHING'S BROKEN. VERY FEW KNOW WHERE
THE COST OF NOT KNOWING
So they add more marketing, more tools, more process — but the leak remains.
WITHOUT LEAK SCORE™:
- You overspend on marketing to compensate
- You blame the wrong teams for the wrong reasons
- You fix symptoms instead of causes
- Revenue keeps leaking, quietly
Drift is expensive — you just can't see the bill yet.
WITH LEAK SCORE™:
√ You see exactly where customers disengage
√ You know which stages create silent churn
√ You see what leaks are costing in real revenue
√ You know what to fix now vs. ignore
Clarity is cheaper than drift.
WHAT YOU RECEIVE
WHAT THIS DIAGNOSTIC DOES
Leak Score™ replaces opinion with evidence.
LEAK SCORE™
Scored 0-40
RISK BAND
Critical → Strong
TOP 3 REVENUE LEAKS
Ranked
ESTIMATED IMPACT
Monthly + Annual
PRIORITY FIX ORDER
What first
LIVE DIAGNOSTIC REVIEW CALL
A real conversation with someone who has spent 20+ years fixing exactly this - walking you through your results, explaining what they mean, and telling you what to do first.
RECORDED VIDEO
AUTOMATED REPORT
NO WARNING. JUST GRADUAL LOSS
THIS IS WHAT CX LEAKAGE LOOKS LIKE
LEADS DON'T CONVERT
Stalls before action
CUSTOMERS GO QUIET
Silent disengagement
REPEAT BUSINESS FALLS
No reason to return
REVIEWS SLOW DOWN
Nothing worth saying
THIS IS STEP TWO OF THE FIX-IT PATH
1
2
3
4
FIX SOMETHING NOW
FIND THE REAL PROBLEM
FIX IT PROPERLY
KEEP IT FIXED
One leak, fixed in 7 days. For when you need quick proof it works.
A full diagnostic across your customer journey - not a guess.
90 days to rebuild conversion, retention, and delivery together.
Ongoing support so fixes hold once the engagement ends.
EVERY LEAK SCORE™ IS REVIEWED PERSONALLY BY GARETH
THIS IS NOT AN AUTOMATED TOOL
Your results aren't generated by an algorithm. They're analysed by someone who has spent 20+ years working inside sales, operations, and customer experience.
Across automotive, health and fitness, professional services, and SaaS.
You get a score. You get the leaks. You get the revenue impact. Then you get on a call and find out exactly what to do about it.
BUILT FOR BUSINESSES WHERE RETENTION AND REVENUE MATTER
WHO IS THIS BUILT FOR?
REVENUE
RETENTION
GROWTH
COMMERCIAL CLARITY
USED BY by OPERATORS ACROSS THE UK + UAE
AUTOMOTIVE
HEALTH & FITNESS
PROFESSIONAL
SERVICES
SAAS
FREQUENTLY ASKED QUESTIONS
COMMON QUESTIONS