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YourCXC
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Join date: Jan 9, 2023
Posts (84)
Aug 18, 2026 ∙ 3 min
The Pre-Agentic Audit: What To Fix Before You Let AI Handle Your CX
Dubai has given its private sector a two-year clock. In May 2026, Sheikh Hamdan bin Mohammed launched an initiative - run through the Dubai Chamber of Commerce, covering roughly 295,000 affiliated companies - to move the entire private sector toward agentic AI. Training tracks, incubators, dedicated funds. The direction of travel is clear even where the enforcement detail isn't published yet. Most of the conversation since has been about which tools to adopt and how fast. Almost none of it...
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Aug 6, 2026 ∙ 3 min
What a CX Leak Actually Costs an Automotive Dealership (Sales)
Automotive customer experience runs across one continuous lifecycle - Sales into Service, and often back again at trade-in or renewal - but the leaks show up differently depending on where in that lifecycle you look. This one is about the Sales stage, specifically the gap between a completed test drive and a completed purchase. (Service has its own leaks further along the same journey - booking friction, follow-up after work is done - worth a separate look.) A test drive isn't a lost sale....
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Aug 3, 2026 ∙ 2 min
See Your CX Score in 60 Seconds - No Form, Just Your Website
Most businesses find out their customer experience has a problem the hard way: a lost deal, a bad review, a customer who quietly stops coming back. By the time it shows up in the numbers, it's already cost you revenue. There's a faster way to check... Enter your website... Get a score! No form to fill in, no data to hand over - just what's already public. See Your CX Score in 60 Seconds - No Form, Just Your Website What it actually looks at The CX Score tool reads your website the way a...
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