YourCXC

If you run an agency, you've probably had this conversation with a client: their ad spend is fine, their funnel looks fine, and yet growth has stalled. You can point to the marketing. You usually can't point to what's actually broken, because it isn't a marketing problem ... it's what happens after the click. That's the gap a co-branded Leak Score™ audit is built to close, without you having to become a CX consultant yourself. What a Co-Branded Leak Score™ Audit Actually Looks Like What...

We've spent the last few weeks rebuilding how CX Insights works. It's live now, and it's built around one idea: most businesses don't have a vague "CX problem." They have a specific, nameable leak and once you can name it, you can fix it. Here's what's actually in there. The CX Insights Hub Is Live: Here's How to Actually Use It Start with the problem, not a framework The hub opens with four patterns we see repeatedly, across every industry we work in: Leads not converting Customers dropping...

Where the Leak Actually Happens It's not the moment someone decides to quit. It's the moment their membership lapses without anyone from the business noticing or responding. A declined card, an expired payment method, or a renewal date that passes without a nudge—these aren't cancellations. They're administrative gaps treated as if the member made a decision, when often no decision was made at all. The member didn't choose to leave. The system just stopped charging them, and nobody followed...