LEAK SCORE™ ASSESSMENT

20 Questions | 0-2 Scale

Answer options (for every question):

Rarely / Never
Sometimes / Inconsistently
Always / Consistently

First name

Last name

Email

Phone

Company name

Industry

SECTION 1 - FIRST CONTACT & SPEED (Day 1–2)

New enquiries receive a clear response within 24 hours

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

The first response explains what happens next

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

A specific person owns the enquiry from day one

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Customers are contacted more than once if they don’t reply

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Response quality is consistent regardless of channel

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

SECTION 2 - CLARITY & OWNERSHIP (Day 2–3)

Customers always know who is responsible for them

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Internal handoffs are invisible to the customer

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Customers understand what they’ve bought or agreed to

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Expectations are set clearly (timelines, steps, outcomes)

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Customers are never left wondering “what’s happening now?”

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

SECTION 3 - ONBOARDING & EARLY EXPERIENCE (Day 3–6)

The first interaction delivers clear value

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Onboarding feels structured, not improvised

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Customers are shown how to succeed early

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Early questions are answered quickly and clearly

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Customers feel confident within the first week

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

SECTION 4 - FOLLOW-UP & ENGAGEMENT (Day 6–7)

Follow-ups happen without customers chasing

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Silence from a customer triggers proactive outreach

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Customers feel noticed, not processed

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

Issues are addressed before frustration builds

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

The relationship feels intentional from the start

Rarely / Never

Sometimes / Inconsistently

Always / Consistently

To find out more about how we process your personal information and how you can exercise your data rights, please see our Privacy Policy: https://www.yourcxc.com/about/privacy-policy

LEAK SCORE™

REVEAL WHERE CUSTOMERS DISENGAGE.

Find out what to fix first.

LEAK SCORE™ ASSESSMENT

SECTION 1 - FIRST CONTACT & SPEED (Day 1–2)

SECTION 2 - CLARITY & OWNERSHIP (Day 2–3)

SECTION 3 - ONBOARDING & EARLY EXPERIENCE (Day 3–6)

SECTION 4 - FOLLOW-UP & ENGAGEMENT (Day 6–7)