top of page

LEAK SCORE™.

DIAGNOSTIC.

Payment confirmed ... you're in.

Complete the 20-question diagnostic below. It takes 10-15 minutes.
Once submitted, Gareth will analyse your results and be in touch within 2 business days to book your live Diagnostic Review Call.

If you have any questions in the meantime - experience@yourcxc.com

LEAK SCORE™ DIAGNOSTIC

20 Questions | 0-2 Scale


Answer options (for every question):

  • Rarely / Never

  • Sometimes / Inconsistently

  • Always / Consistently

Industry

SECTION 1 - FIRST CONTACT & SPEED (Day 1–2)

New enquiries receive a clear response within 24 hours
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
The first response explains what happens next
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
A specific person owns the enquiry from day one
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Customers are contacted more than once if they don’t reply
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Response quality is consistent regardless of channel
Rarely / Never
Sometimes / Inconsistently
Always / Consistently

SECTION 2 - CLARITY & OWNERSHIP (Day 2–3)

Customers always know who is responsible for them
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Internal handoffs are invisible to the customer
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Customers understand what they’ve bought or agreed to
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Expectations are set clearly (timelines, steps, outcomes)
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Customers are never left wondering “what’s happening now?”
Rarely / Never
Sometimes / Inconsistently
Always / Consistently

SECTION 3 - ONBOARDING & EARLY EXPERIENCE (Day 3–6)

The first interaction delivers clear value
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Onboarding feels structured, not improvised
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Customers are shown how to succeed early
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Early questions are answered quickly and clearly
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Customers feel confident within the first week
Rarely / Never
Sometimes / Inconsistently
Always / Consistently

SECTION 4 - FOLLOW-UP & ENGAGEMENT (Day 6–7)

Follow-ups happen without customers chasing
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Silence from a customer triggers proactive outreach
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Customers feel noticed, not processed
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
Issues are addressed before frustration builds
Rarely / Never
Sometimes / Inconsistently
Always / Consistently
The relationship feels intentional from the start
Rarely / Never
Sometimes / Inconsistently
Always / Consistently

To find out more about how we process your personal information and how you can exercise your data rights, please see our Privacy Policy: https://www.yourcxc.com/privacy-policy

  • YOUR CUSTOMER EXPERIENCE CONSULTANT - FACEBOOK WHITE
  • YOUR CUSTOMER EXPERIENCE CONSULTANT - INSTAGRAM WHITE
  • YOUR CUSTOMER EXPERIENCE CONSULTANT - TIKTOK WHITE
  • YOUR CUSTOMER EXPERIENCE CONSULTANT - TWITTER X WHITE
  • YOUR CUSTOMER EXPERIENCE CONSULTANT - LINKEDIN WHITE
  • YOUR CUSTOMER EXPERIENCE CONSULTANT - YOUTUBE WHITE

Customer Experience Consulting UK | Customer Experience Consulting Dubai | CX Audit for SMEs | Customer Journey Mapping Services | Automotive CX Consulting | Health & Fitness CX Strategy Professional Services CX Solutions | SaaS Customer Experience Consulting

FIX-IT NETWORK PARTNER| COOKIE POLICY | PRIVACY POLICY | TERMS & CONDITIONS | CONTACT US

YOURCXC | FIX THE EXPERIENCE. GROW THE REVENUE.

UAE TRADE LICENSE: MC 13504 / UK COMPANY NUMBER: 14979951

bottom of page