A monthly CX leadership membership for business owners and leaders who want ongoing CX guidance, commercial clarity, and stronger growth decisions. It improves retention, customer loyalty, revenue protection, and strategic focus.
RESPONSIBLE FOR CUSTOMER OUTCOMES — WITHOUT FULL AUTHORITY TO FIX THEM
TOO MANY COMPETING PRIORITIES
POLITICS SLOWING PROGRESS
METRICS WITHOUT DIRECTION
PRESSURE TO PROVE ROI
NO EXTERNAL SOUNDING BOARD
NEED TO MOVE FASTER WITH CONFIDENCE
THIS IS FOR YOU IF —
WHO THIS IS FOR
YOU LEAD CUSTOMER OUTCOMES OR RETENTION TARGETS
YOU INFLUENCE REVENUE OR OPERATIONAL DECISIONS
YOU MANAGE CROSS-FUNCTIONAL FRICTION
YOU NEED SHARPER, FASTER DECISION-MAKING
YOU WANT EXPERT INPUT WITHOUT HIRING SENIOR FULL-TIME SUPPORT
YOU HAVE NO CX EXPERIENCE NEEDED — JUST RESPONSIBILITY FOR GROWTH
FOUR FOCUSED TOOLS FOR SHARPER CX LEADERSHIP
WHAT MEMBERS RECEIVE
MONTHLY CLARITY SESSION
Pressure-test current issues, risks, priorities, and decisions.
OUTCOME: Better judgment.
LEAK SCORE™ THINKING
Spot where customer experience is quietly hurting growth.
OUTCOME: Urgency + clarity
$99.
BECAUSE ONE SMARTER DECISION IS USUALLY WORTH MORE THAN THE FEE
WHY $99/MONTH?
Designed to give leaders affordable access to sharper CX thinking without consultancy-level cost. Less than the cost of one poor priority.
PREVENTING ONE MISALIGNED PRIORITY
MAKING ONE RETENTION DECISION FASTER
GAINING ONE WEEK OF FASTER TEAM ALIGNMENT
SPOTTING ONE GROWTH LEAK BEFORE IT COMPOUNDS
WHAT MEMBERS GET VS. WHAT THIS IS NOT
CLARITY ON WHAT THIS IS
WHAT IT IS -
- Practical CX leadership support
- Monthly expert input
- Commercial clarity for decision-making
- Real strategic sounding board
- Flexible, cancel anytime
WHAT IT IS NOT -
✗ A course
✗ Generic networking group
✗ Motivational mastermind
✗ Outsourced consulting
✗ Noise disguised as support
LEADERS CLUB VS PERFORMANCE SUPPORT
TO LEVELS OF ONGOING SUPPORT
Both are part of Ongoing CX Support — choose the level that fits.
FIX-IT LEADERS CLUB
Lighter-touch monthly leadership support with strategic clarity, decision confidence, and CX guidance.
Best for: Founders and leaders wanting strategic input. $99/month.
FIX-IT PERFORMANCE SUPPORT
Hands-on monthly support to maintain standards, solve issues early, and protect momentum.
Best for: Businesses that have completed YOURCXC improvement work.
INTERNAL TEAMS SOMETIMES NEED EXTERNAL PERSPECTIVE
WHY LEADERS JOIN
PERSPECTIVE THAT INTERNAL TEAMS CAN'T PROVIDE
CHALLENGE TO ASSUMPTIONS HOLDING PROGRESS BACK
COMMERCIAL LOGIC THAT LEADERSHIP RESPECTS
DECISION CONFIDENCE UNDER PRESSURE
BETTER SEQUENCING — KNOWING WHAT TO FIX FIRST
REAL OPERATOR PERSPECTIVE — NO FLUFF
WHY YOURCXC
01
REVENUE-FIRST CX MINDSET
04
BUILT FOR DECISION-MAKERS
02
REA OPERATOR PERSPECTIVE
05
CROSS SECTOR EXPERIENCE
03
NO FLUFF
06
UK + UAE MARKETING UNDERSTANDING
STEP 4 OF THE FIX-IT PATH
1
2
3
4
FIX SOMETHING NOW
FIND THE REAL PROBLEM
FIX IT PROPERLY
KEEP IT FIXED
One leak, fixed in 7 days. For when you need quick proof it works.
A full diagnostic across your customer journey - not a guess.
90 days to rebuild conversion, retention, and delivery together.
Ongoing support so fixes hold once the engagement ends.