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YOU BROKE IT.

NOW FIX IT LIKE YOU MEAN IT.

A toolkit for CX teams who don’t make excuses - they make things right.

Mistakes happen. What matters is how fast and how well you recover. This toolkit gives you the playbooks, response scripts, and escalation workflows to turn angry customers into loyal ones. No waffle. No empty apologies. Just action that earns trust (and revenue) back.

SCREW-UPS DON'T KILL LOYALTY. SILENCE DOES.

FIX IT FAST, OR LOSE THEM FOR GOOD.

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