REAL FIXES.
REAL WINS.
Examples of what changes when customer experience leaks are fixed properly.
No inflated claims. No vanity metrics.
Just practical outcomes.
WHAT YOU'LL FIND HERE.
WINS are snapshots of impact, not full case studies.
​
They exist to show:
​
The type of problems we fix
The kind of outcomes that follow
What’s possible when fixes are done in the right order
They are not:
​
Guarantees
Promises of identical results
Sales stories
Every business starts from a different place.
HOW TO READ THESE EXAMPLES.
Each WIN focuses on:
What was breaking
What was fixed
What improved as a result
Not:
How clever the framework was
How long the slide deck was
How many meetings were held
This keeps things honest and useful.
AUTOMOTIVE COVID COLLECTION & DELIVERY.
Maintain workshop capacity during COVID restrictions​
​
We supported an automotive regional office design and implement a collection and delivery service that exceeded COVID-19 safety standards. This ensured that the regional office had the guidelines to maintain service revenue.
THE PATTERN BEHIND THE RESULTS.
Across these examples:
​
The problems were not hidden ... just tolerated
Fixes were practical, not complex
Ownership was clarified
Small changes created momentum
Most importantly: The fixes stuck.
WHAT WE DON'T SHOW HERE.
No revenue screenshots
No exaggerated percentages
No anonymous hype quotes
No cherry-picked metrics
If you want numbers, that conversation happens in context ... not on a page.
WHY THIS MATTERS.
If one of these examples feels familiar, it’s usually because:
​
The underlying leak is common
The cost is quietly compounding
The fix is closer than it feels
WINS aren’t about comparison.
They’re about recognition.
WHAT TO DO NEXT.
If something here resonates:
​
Fix one issue quickly → Fix My First 7 Days
Understand where leaks sit → Leak Score™ Diagnostic
Decide what to fix next → Fix-It Call
No pressure.
Just clarity on options.