YOUR
CUSTOMER
EXPERIENCE
CONSULTANT
Your Customer Experience Consultant is a business compromised of customer experience experts offering professional advice, guidance and actionable solutions for customer experience optimisation:
Listen, Observe, Act.
Does your business or brand want to optimise it's customer experience? CXC can help.
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CXC will observe and analyse your customer experience operations to deliver guidance and actionable solutions to your organisation's challenges.
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CXC delivers:
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An objective professional opinion on customer experience processes and systems
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Identify and resolve internal blindspots
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Provide guidance on solving customer experience problems and implementing effective solutions
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Gain access to unrivalled expertise
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With a combination of expertise and problem solving we can help improve your business' performance. By immersing ourselves in your operations, we can mentor you through your specific needs and provide tailored solutions.
WHAT IS CUSTOMER EXPERIENCE?
Customer experience (CX) is the impression your customer has of your brand as a whole through all aspects of the customer journey.
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This impacts factors related to your bottom line, including revenue.
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The two primary touch points that create the customer experience are people and products
WHY IS CX IMPORTANT?
Customer experience (CX) is critical to the sustained growth of any business.
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It promotes loyalty, helps your brand retain customers, and encourages brand advocacy.
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It is essential to provide a remarkable experience and make your customers want to continue doing business with you.
A CX STRATEGY FOR GROWTH
A customer experience strategy helps scale revenue growth and achieve profitability.
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In 2022, 2,000 international business professionals were surveyed and asked what the top business priority was for the next five years:
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45.9% - Customer Experience
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33.6% - Product
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20.5% - Pricing
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Tenkin Group published a study and found that companies that earn
$1 billion annually can expect to earn, on average, an additional $700 million within three years of investing in customer experience.
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That is a 70% increase in revenue within 36 months!
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Companies that successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn, and increased revenues.
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Now is the perfect time for your brand to implement an effective customer experience strategy..... and CXC can help.
